Employee retention and engagement are key to successful companies. The Supervision Essentials program, developed by a faculty team with both academic and managerial experience, is designed for first-level supervisors, managers new to supervising others, and/or individuals likely to move into a supervision role. The program features four courses; each course consists of four half-day modules (for a total of 16 modules). All classes are instructor-led and held virtually, using Zoom video-conferencing technology.
Questions? Contact [email protected] or call 610-285-5133.
Supervisor Roles & Responsibilities
Course Content
Module 1: Meeting Supervisory Responsibilities
- The Transitions to Supervision
- Supervisory Roles and Skills
- Values and Ethics
- Management Approaches and Styles
Module 2: Communicating Effectively
- Interpersonal Communication
- The Elements of a Message
- Communication Barriers and Problems
- Effective Listening
Module 3: Building Work Relationships
- Interpersonal Styles
- High Quality Work Relationships
- Strengthening Work Relationships
- Building Trust with Employees
Module 4: Leading Others
- Characteristics of Effective Leaders
- Leadership Focused Areas
- Providing Excellent Direction
- Delegating Effectively
Logistics
Dates: TBD
Times: 5:00–9:00 p.m.
Location: Virtual instructor-led training via Zoom videoconferencing
Cost: $745 per person
Registration: Register now for MDEV 6000: Supervisor Roles and Responsibilities
Managing Employee Performance
Course Content
Module 1: Setting the Stage for Excellent Performance
- Performance Management
- What Motivates Employees
- Supervisor as Performance Manager
- Expectations for Excellence
Module 2: Clarifying Expectations and Observing Performance
- SMART Performance Objectives
- Setting Standards and Measures
- Communicating Expectations
- Observations and Performance Data
Module 3: Coaching and Providing Feedback
- Supervisor as Coach
- Providing Effective Feedback
- Developing Coaching Skills
- Planning a Coaching Session
Module 4: Dealing with Challenging Performance Situations
- Performance Improvement Sessions
- Positive Approach to Discipline
- Planning for Performance Improvement
- High-Quality Performance Evaluations
Logistics
Dates: TBD
Times: 5:00–9:00 p.m.
Location: Virtual instructor-led training via Zoom videoconferencing
Cost: $745 per person
Registration: Register now for MDEV 6001: Managing Employee Performance